Refund Policy

• Customized Hats:

 

At Iliana Leyba Design (ILD), we are committed to providing you with high-quality, personalized hats that reflect your unique style and preferences. Due to the customized nature of these products, all sales of personalized or custom-designed hats are considered final and we do not accept returns for these items. Prior to shipping, our team will carefully review all design details with you to confirm your satisfaction and ensure that your expectations are met. If you encounter any issues or concerns regarding your customized hat, please notify ILD within 10 days of receiving your order. We will make every effort to address and resolve any problems within this timeframe. Please note that requests submitted after the 10-day period may not be eligible for review or adjustment. Our goal is to ensure you are fully satisfied with your custom hat, and we appreciate your understanding of our policy regarding personalized products.

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• Standard Hats:

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For hats that have not been customized, ILD offers a 10-day return policy from the date you receive your order. If you are not satisfied with your purchase of a standard, non-customized hat, you may initiate a return within this period. Please be aware that all return shipping costs are the responsibility of the customer, and items must be returned in their original, unworn condition with all tags attached. Once your return is received and inspected, we will process your refund in accordance with our standard procedures. We recommend using a trackable shipping method for your return to ensure safe delivery. If you have any questions regarding the return process or require assistance, please contact our customer service team at ILD. Our staff is available to guide you through each step and help ensure a smooth and hassle-free experience.